Refund policy

Return & Refund Policy

STYM accepts returns only for products that do not function as described. To request a return, customers must provide clear photo and/or video evidence showing the reported issue before a return is authorized.

To be eligible for a return:

The product must include all original parts, components, and accessories.

Except for the limited handling reasonably necessary to document a functional defect, the item must be returned in new condition with its original packaging.

Returns must be approved by STYM before being sent back.

Items returned damaged, incomplete, altered, or showing signs of misuse may receive a reduced refund, store credit, or no refund, as permitted by applicable law. This includes items damaged during return shipping.

If STYM reasonably suspects fraud, intentional damage, product substitution, manipulated evidence, or other abusive return activity, a refund or store credit may be denied where permitted by law. Suspected fraudulent activity may also be reported to the appropriate payment provider, marketplace, carrier, or authorities when warranted.

Approved refunds or store credits are issued after the returned product has been received and inspected.

Nothing in this policy limits any consumer rights or remedies that cannot be waived under applicable law.